Refund policy

We want you to love your Ariiston pieces—but if something isn’t quite right, we’re here to help.

🕒 Returns Window

• We accept returns for exchange or store credit only within 30 days of your order being shipped.

Note: We do not offer refunds unless required by Australian Consumer Law.

✅ Conditions for Returns

• To be eligible for a return:

  • Items must be unworn and unwashed.

  • All tags, labels, and original packaging must be intact.

  • Must be returned within 30 days of shipment date.

  • Only items from our men’s tops collection are eligible.

• Returns that don’t meet these conditions will not be accepted and will be sent back at the customer’s expense.

🔁 What You’ll Get

• Choose a different size or style (subject to availability)

• Or receive an Ariiston store credit valid for 12 months.

🚚 How to Return

• Email us at info@ariiston.com.au with

  • Your order number

  • Reason for return

  • Preferred exchange item or store credit request

• We’ll send you return instructions.

• Ship your item(s) using a trackable, insured courier.

Tip: Keep your tracking number handy - Ariiston is not responsible for lost or damaged return parcels.

📦 Shipping & Customs

• Customers are responsible for all return shipping costs.

• Items must be returned using a trackable, insured courier.

• For international returns, clearly mark the parcel as “Returned Goods”. Customs duties and fees are the customer's responsibility.

⚠️ Faulty Items

• If you believe your item is faulty, please contact us immediately.

• Genuine faults are handled in accordance with the Australian Consumer Law - eligible for a replacement or refund.

• Returned items will be assessed. If no fault is found, they will be returned at your expense.

💬 Questions?

We’re here to help - just email us at info@ariiston.com.au.