Website Terms & Conditions

Welcome to Ariiston!

By accessing or purchasing from our website, you agree to these Terms and Conditions, which outline your rights and obligations when using our site. Please read them carefully and contact us at info@exellonau.com.au if you have any questions. 

1. General Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase.
• Use our site only for personal, non-commercial purposes, unless otherwise agreed.
• Not engage in illegal activities, such as hacking, phishing, or introducing viruses to our site.
  
  

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, there may be slight variations between product images displayed on the site and the actual product, due to differences in display settings. Measurements and sizing guides are approximate, and we recommend checking the provided guides before purchasing.

3. Orders and Payments

When you place an order, you will receive an Order Confirmation, which acknowledges your order. We will process your payment and send a Dispatch Confirmation once your items are shipped. Your order is not considered final until we issue the Dispatch Confirmation.

You must ensure sufficient funds are available in your nominated account when making a purchase. We reserve the right to cancel or refuse orders at our discretion.

4. Shipping and Delivery

We ship within Australia, New Zealand, and select international destinations. Shipping times are estimated as:

• Australia: 3-7 business days
• New Zealand: 7-10 business days
• International: 10-20 business days, depending on the destination.

Shipping costs will be calculated at checkout. For international orders, you are responsible for any customs duties or taxes applicable in your country.

5. Returns, Exchanges, and Refunds

We offer exchanges or store credit if you change your mind or order the wrong size, provided the items are returned within 30 days of delivery in their original condition, with tags and packaging intact.

We do not offer refunds for customised products or final sale items, unless the product is faulty or not as described. For more information, please refer to our Refund Policy.

6. Intellectual Property

All content on our website, including text, images, graphics, and code, is owned by Ariiston and is protected by copyright and trademark laws. You may browse or print content for personal, non-commercial use only. Any other use requires written permission.

7. Limitation of Liability

Our website and products are provided on an “as-is” basis. To the fullest extent permitted by law, Ariiston excludes all liability for any indirect or consequential losses, including lost profits, sales, or business opportunities arising from your use of our website or products.

This limitation does not exclude your rights under Australian Consumer Law.

8. Dispute Resolution

If a dispute arises, we encourage you to contact us directly. If the dispute cannot be resolved, we agree to enter into mediation to resolve the issue. If mediation fails, either party may seek legal recourse in the courts of New South Wales, Australia.

9. Feedback

We welcome your feedback on our products and services. Please contact us at info@exellonau.com.au with any comments or concerns.

Last updated: 23 July 2024